Eyeglasses lenses are custom made there is no refund on eyeglasses.
We have a seven day frame exchange warranty.
Frames can be exchange for another one of equal value free of charge.
If the new frame value is higher, the customer pays the difference in price.
If the prescription lenses cannot be fitted on the new frames, the customer pays the full price of the new lenses.
If the lenses need to be cut to fit the new frames the customer pays the transfer fee of $3,900.
- We don’t offer exchanges on exchanged frames
- There is a limit of one exchange per year.
- Frames should be returned to the location nearest you.
- The returned frame most be in perfect condition.
Please give us a call at 876-630-1180 so we may adjust our policy to your needs.
We process orders quickly, but we’ll do our best to accommodate any changes. The best way to change or cancel an order is to call us at 876-630-1180
Prescription eyeglasses will be ready for shipping in three to seven working days.Once your eyeglasses are ready for shipping you will be notified by email and an estimated delivery date will be provided based on your preferred form of shipping.